Shipping policy
Shipping Transit Times
We are pleased to announce 6 days a week shipping and fulfillment, with 7 days delivery service for residential addresses.
Please see our free standard ground delivery transit and delivery times:
Expedited Next Day Overnight Shipping is available as an upgrade at checkout, however please note all orders need to be placed before 3:30PM Eastern Time in order to ship the same day.
Frequently Asked Questions (Online Purchases)
Q: How fast will my order ship?
A: We ship most orders the same day if placed before 3pm Eastern time Monday - Thursday. Orders placed after 3pm will ship the next day. Orders placed after 3pm on Friday will be shipped on Saturday, orders placed after 3PM on Saturday will be shipped on Monday. We are glad to announce Saturday shipping – however we do not ship on Sundays. We do not ship on US holidays or whenever our carriers take holidays i.e., USPS, UPS, and FedEx.
Q: What are your business hours for support?
A: Our business hours are Monday - Friday 9am - 5pm Eastern time. We can be reached at 704-201-9971 or via email: esales@freemanscarstereo.com. Do not call one of our physical stores as they will not be able to help you with your online order and your call will be redirected back to our online sales customer service.
Q: What method do you ship my order with?
A: All shipments are shipped either through USPS, UPS, or Fed Ex depending on various factors like shipping times to your location, weight, and cost.
Q: When will I get my tracking information?
A: Most orders receive tracking within 24 hours if all items in the order are in stock and ready to ship. You will receive this through the email confirmation associated with your order. A member of our team will notify you as soon as possible in the event your order becomes subject to any shipment delays or backorders.
Q: How do you ensure shipments will arrive intact?
A: Our shipments are carefully packed and shipped in such a way as to ensure safe delivery. For peace of mind, we require signature delivery on orders over $500. Carrier and shipment damaged items must be reported within 5 days of the package or product being received. Any package or product damaged claims will not be honored by us or the carrier if not reported within that time period.