Help - Online Purchases

Purchases made on freemanscarstereo.com are eligible for a return request within 30 days of order delivery. A return authorization number is required for all returns.


Use this form for purchases made on freemanscarstereo.com


Frequently Asked Questions (Online Purchases)


Q: How do I return my order?

A: Complete the return form on this page or send us an email at esales@freemanscarstereo.com with your order number and why you need to return the item(s) to receive a return authorization number. We do not accept returns without a return authorization number. This includes orders placed on Amazon, Ebay, and our other marketplaces as well. All returns are subject to the our Return Policy.

 

1. Complete the Return Request Form to receive a return authorization number (RMA#).

 

2. All returns must have the return authorization number written on the outside of the box or the return may be refused.

3. Carefully package items and ship to the following address:

Freeman’s Car Stereo
Attn: Returns (RMA#)
18624 Northline Drive
Cornelius, NC 28031

All approved authorized returns are to be sent to this address for return processing and inspection. Customer is responsible for paying for return shipping costs. 

                                                                                                                                                       

Q: How fast will my order ship? 

A: We ship most orders the same day if placed before 3pm Eastern time Monday - Thursday. Orders placed after 3pm will ship the next day. Orders placed after 3pm on Friday will be shipped on Saturday, orders placed after 3PM on Saturday will be shipped on Monday. We are glad to announce Saturday shipping – however we do not ship on Sundays. We do not ship on US holidays or whenever our carriers take holidays i.e., USPS, UPS, and FedEx.

                                                                                                                                                       

Q: What are your business hours for support? 

A: Our business hours are Monday - Friday 9am - 5pm Eastern time. We can be reached at 704-201-9971 or via email: esales@freemanscarstereo.com. Do not call one of our physical stores as they will not be able to help you with your online order and your call will be redirected back to our online sales customer service. 

                                                                                                                                                        

Q: What method do you ship my order with? 

A: All shipments are shipped either through USPS, UPS, or Fed Ex depending on various factors like shipping times to your location, weight, and cost.

                                                                                                                                                       

Q: When will I get my tracking information? 

A: Most orders receive tracking within 24 hours if all items in the order are in stock and ready to ship. You will receive this through the email confirmation associated with your order. A member of our team will notify you as soon as possible in the event your order becomes subject to any shipment delays or backorders.

                                                                                                                                                       

Q: Are you an authorized dealer for the brands you sell? 

A: Yes. We have been a family-owned business since 1979 and have strong brand partnerships with every brand we proudly sell. Click here for a list of brands we are authorized to sell.

                                                                                                                                                            

Q: How do you ensure shipments will arrive intact? 

A: Our shipments are carefully packed and shipped in such a way as to ensure safe delivery. For peace of mind, we require signature delivery on orders over $500.

 

Online Sales Customer Service:

📞 (704) 201-997| 9AM to 5PM EST M-F

✉️esales@freemanscarstereo.com

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