Freeman's Policies & Customer Rights
We greatly appreciate your business. To guarantee your total satisfaction, we offer the following return, warranty, and repair policies:
30-day refund on new factory sealed products, 30-day exchange on installed products. Defective products covered by the manufacturer’s warranty will be exchanged within the first 30 days of purchase. After 30 days, exchange versus repair is determined by the manufacturer’s warranty and varies by manufacturer. We will exchange products beyond 30 days when the manufacturer’s warranty allows us to do so.
We offer a 30-day upgrade on purchased products. You will be issued full credit towards an upgrade. Additional labor charges may apply.
Labor is non-refundable. Installation parts such as amp kits, interconnect cables, dash kits, wiring harnesses and other installation items are non-refundable.
We offer a lifetime warranty on installation for as long as you own your car. All warranties of labor and product are guaranteed to the original purchaser.
No refunds on SPECIAL ORDERED products. A 20% deposit is required for all special orders, which is non-refundable.
We offer a layaway service that requires a 10% deposit. Layaways must be picked up within 90-days. If not picked up within 90 days the layaway deposit will become a store credit. All layaway deposits are non-refundable, but may be used to purchase other products at the store.
Buyer assumes responsibility for all non DOT approved products, including but not limited to: Neon Lighting, Fog Lamps, Headlights, Taillights, and Window Tint.
We offer in-house repairs on most car audio equipment. All repairs whether they are factory or aftermarket will have a 90-day warranty. Product repairs are performed at a flat rate. Most repairs are covered under this flat rate though some exceptions may apply. You will be notified if there is going to be any additional charges.
Many products that we carry can be repaired in-house if. Items purchased from us will be given express service when repaired in house. Any item purchased and installed by us will receive free removal of product for repair.
Gift cards are non-refundable and can only be used towards a purchase or purchases.
If you are not 100% satisfied with our products or service, please contact us immediately at the corporate level.
Our staff has been directed to meet every customers’ expectations and make sure they are completely satisfied. If for some reason they have failed to meet your and our expectations, we want to hear from you. Please contact us via e-mail at email@example.com or by phone at (704) 398-1822. We value the opportunity to serve you and are committed to your total satisfaction.
"It is very obvious that Freeman's employees are focused on making the customers happy. If and when we are in the market for anything in the personal/auto/home entertainment area, we will think of Freeman's first."
— Markus and Kristen
"We will not hesitate to recommend Freeman's to any of our acquaintances as a cost-competitive, efficient and trustworthy company who provides ongoing personal attention."
— J. Terry Broers
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